Learn to Spot and Stop Utility Scams

Scammers continue to impersonate PSE&G representatives and take advantage of unsuspecting victims. PSE&G urges customers to understand scammers’ tactics and know what to do if confronted with a request for private account information or a demand for immediate payment. If customers are ever in doubt about the legitimacy of a contact from PSE&G, they should call PSE&G at 800-436-PSEG (7734).

Utilities United Against Scams (UUAS) is supporting International Fraud Awareness Week, and will recognize the seventh annual Utility Scam Awareness Day on Wednesday, November 16. Utility Scam Awareness Day was designated to raise awareness, educate customers, and expose the tactics used by scammers.

“Protecting our customers is a top priority. It is critically important we continue to raise awareness and educate customers about how to spot and stop potential scams,” said David Johnson, PSE&G chief customer officer and vice president of Customer Care. “Scammers continue to adapt and develop increasingly sophisticated tactics to take advantage of our customers.”

According to information provided to PSE&G by its customers in 2022 - roughly 1,000 customers reported they were a victim of a utility scam or scam attempt.

Scammer tactics are becoming increasingly sophisticated, but utility impostor scams are oftentimes as simple as a scammer posing as a customer’s local utility representative in person or over the phone.

“Customers shouldn’t be afraid to end the interaction if they suspect it is a scam. You can always call PSE&G to confirm,” said Johnson. “Customers will always receive prior notification of past-due balances on their PSE&G bill, and by mail, email or phone, before the possibility of service disconnection. We also work hard to educate about the options available to help them pay their bill.”

PSE&G urges customers to learn how to spot and stop potential utility scam activity...

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